Customer Service Policy
Introduction
This Customer Service Policy is designed to standardize all service standards, shopping rules, logistics arrangements, after-sales protection, and customer communication principles for our official website. Our core service tenet is to provide global customers with transparent, efficient, reassuring, and humanized shopping experiences. We adhere to fair, open, and customer-oriented service principles, ensuring that every customer can enjoy high-quality body care products and premium supporting services during the entire shopping process. All service clauses stipulated in this policy apply to all orders, transactions, and customer consultation behaviors on the official website without exception. By browsing and purchasing products on our website, all customers are deemed to have fully understood and accepted all the terms of this service policy.
We have always believed that perfect customer service is an important part of brand value. Different from rigid and complicated service rules in the industry, we simplify shopping thresholds, reduce customer additional costs, optimize service processes, and take the initiative to undertake more service responsibilities, aiming to eliminate all hidden worries in online shopping for global users. All service standards formulated by us are stable and uniformly implemented, ensuring that every customer can enjoy consistent high-standard service rights and interests regardless of region, order amount, and purchase frequency.
General Shopping Rules & Settlement Standards
To adapt to the shopping habits and transaction norms of global consumers, especially American users, our official website implements unified and standardized settlement rules. All product prices, order settlements, and expense calculations on the entire site are uniformly denominated and settled in USD. The unified currency settlement method avoids the troubles of exchange rate fluctuations, multiple currency conversion differences, and complicated settlement procedures for customers. All prices displayed on the product page are final real prices, without hidden markup fees, service fees, or additional handling fees.
All product displays, price settings, and transaction rules on the website are real-time and effective. We strictly abide by the principle of transparent pricing. There will be no false pricing, fictitious original prices, or irregular price adjustments. All preferential activities carried out on the official website are based on real price concessions, ensuring that every customer can truly enjoy cost-effective shopping benefits. Meanwhile, all shopping rules are universally applicable to all customers, with no discriminatory rules or differentiated service standards for any region or user group.
Global Shipping & Logistics Service Rules
We provide full-site global free shipping services for all customers worldwide. All products in the store support free delivery, with no minimum order threshold, no order quantity restrictions, and no hidden shipping charges. Any customer who purchases products on our official website can automatically enjoy the free shipping right, which effectively reduces the shopping cost of global users and realizes a real zero-shipping-fee shopping experience.
In terms of tax-related expenses during transportation, we fully undertake all tariff costs incurred in the process of international logistics transportation. All customs duties, import fees, and related procedural fees generated by cross-border transportation are borne entirely by our brand. Customers do not need to pay any additional tax fees or miscellaneous fees during the entire order payment, goods transportation, and package receiving process. The one-price shopping mode ensures that the price displayed on the website is the final payment price for customers, with no subsequent extra expenses.
We have established standardized and efficient order processing and logistics delivery mechanisms to ensure stable and fast order delivery. After the customer successfully places an order and completes the payment, our official team will complete order review, product sorting, packaging, and delivery within 1 to 3 working days. We strictly control the order processing cycle to avoid delayed delivery caused by manual backlog or process delays. All products are professionally packaged with shockproof, pressure-resistant, and moisture-proof packaging materials to ensure that the products are intact, undamaged, and free from leakage or extrusion deformation during long-distance cross-border transportation.
Relying on mature global cross-border logistics channels and long-term stable cooperative formal logistics providers, we provide stable and reliable global delivery services. The estimated overall delivery time for all global orders is 6 to 12 working days. The specific arrival time will be slightly affected by regional logistics efficiency and customs clearance progress, but we will always ensure the stability and traceability of the logistics process. Customers can check the real-time logistics status and order progress through the order management page on the official website throughout the whole process, so as to grasp the package dynamics in a timely manner.
Discount & Preferential Activity Rules
To feedback global customers’ long-term support and love, our official website will launch regular site-wide preferential discount activities. All products on the site participate in the discount activities, with the highest discount up to 70% off. All discount activities adhere to the principle of real concessions, no false discounts, no price hikes before discounts, and no hidden restriction clauses. The discount range is transparent, the discount rules are simple and clear, and customers can directly enjoy the corresponding discount benefits when placing orders, without complicated coupon collection, threshold superposition and other tedious operations.
All preferential activities are applicable to all individual consumer customers, with no user distinction or regional restrictions. During the activity period, the product price will be automatically updated to the discounted price on the product page and order settlement page. Customers can intuitively view the preferential amount and the final settlement price, realizing transparent and assured discount shopping. We will continue to launch seasonal and regular preferential activities for a long time, so that every customer can always enjoy ultra-high cost-effective body care product shopping services.
Return & Refund Policy
We provide a generous and humanized after-sales return protection service to fully protect the legitimate consumption rights and interests of global customers. Our official website implements a 60-day return policy. Within 60 days after the customer receives the package, if you are not satisfied with the product for any reason, including but not limited to product texture, fragrance, use experience, personal preference mismatch, etc., you can apply for a return service to our customer service team.
The return application process is simple and efficient, with no harsh audit conditions and no complicated procedural restrictions. We respect every customer’s personal experience and subjective feelings about the product, and will not arbitrarily reject customer return applications for non-quality problems. Customers only need to contact our customer service channel to submit a return application, follow the official guidance to complete the return delivery operation, and keep the relevant return logistics records.
After we receive and complete the inspection and verification of the returned products, we will initiate the refund process in a timely manner. The whole refund processing cycle is 5 to 10 working days. The refund will be returned to the customer’s original payment account in full. We strictly abide by the refund time limit rules, ensure that the refund is in place efficiently, and avoid long-term fund pending problems. All return and refund services are implemented in strict accordance with official policy standards, with transparent processes and guaranteed rights and interests, bringing customers a worry-free after-sales experience.
Customer Consultation & Communication Service
We provide professional and exclusive customer consultation service channels for all global users. If customers have any questions involving product consultation, parameter inquiry, usage guidance, order placement guidance, order progress inquiry, logistics status consultation, preferential activity rules, return and refund process, after-sales rights protection and other related shopping problems, they can contact our professional customer service team through the Contact Us page of the official website.
Our customer service team has received systematic and professional service training, with professional product knowledge, standardized service etiquette and efficient problem-solving capabilities. We adhere to the service principle of timely response, patient explanation and one-to-one professional docking. For all customer consultation messages, we will reply and solve problems as soon as possible, accurately answer all customer doubts, and provide targeted solution suggestions to ensure that every customer’s problem can be effectively solved.
The customer service channel maintains long-term stable service support, covering all pre-sales consultation, in-sales guidance and after-sales rights protection links. We take customer satisfaction as the core evaluation standard of service work, continuously optimize the consultation response efficiency and service quality, and strive to bring every customer intimate, thoughtful and professional full-process shopping service guarantee.
Service Commitment & Policy Update Statement
We solemnly promise that all service standards involved in this policy will be strictly implemented in actual operation. We will always adhere to the customer-oriented service concept, take the initiative to optimize service details, upgrade service levels, and resolutely avoid irregular service behaviors such as perfunctory service, defaulting on service commitments, and arbitrarily changing service rules. All logistics services, preferential policies, after-sales protection and customer consultation services are open and transparent, accepting the supervision of all customers.
To adapt to market changes, service iteration and user demand upgrades, we reserve the right to appropriately update and optimize the content of this Customer Service Policy. All updated policy contents will be displayed on the official website in a timely manner, and the updated clauses will take effect from the release date. The continued use of the website and continued shopping behavior of customers will be deemed as recognition and acceptance of the updated service policy content. We will always maintain the fairness, rationality and humanity of the service policy, and protect the legitimate shopping rights and interests of every global customer to the greatest extent.